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In theory, people who hold leadership positions should be able to communicate with anyone. The reality is, many leaders are uncomfortable communicating — especially with their employees. A Harris Poll revealed 69 percent of managers find it difficult giving direct feedback about employee performance. Demonstrating vulnerability, recognizing employee achievements, crediting others, and giving clear direction was also noted. Companies are more productive and successful when expectations are clear and positive coworker relationships exist. If conversations are not taking place, there’s a culture and productivity killer in the workplace. From giving feedback on the poor quality of work to explaining why a team member is not demonstrating company values, managers — as well as business owners –need to know how to have difficult conversations. Here’s a guide on how to handle difficult conversations at work; Prepare The more prepared you are, the easier it is to manage your emotions,...
Conversations breed trust, teamwork, and productivity at work. The problem is, when you’re a leader, you’re constantly putting out fires and juggling back-to-back meetings. Next thing you know, you’re sitting across from a team member and struggling to establish a genuine connection. The truth of the matter is, if you’re in charge of other people, leadership is about having a relationship with your employees. It’s not about having the time, it’s about taking time to have conversations with people who matter most. Build Trust Before You Need It Regardless of the type of business, things will happen outside of your control. During times of uncertainty, conflict, or pressure to meet deadlines, employee trust is critical for getting the work done. So leaders must set daily intentions for building trust before they need it most. A consistent, two-way conversation that encourages dialogue — not a monologue — boosts productivity. If you’re only having conversations with employees to...